COVID RELATED CANCELLATIONS
Luxury Caravan Hire's standard cancellation policy is as follows:
Clause 34 - CANCELLATIONS
Cancellation fees apply as follows:
(a) If cancelled 91+ days prior to pick up - No Fee
(b) If cancelled 90 to 32 days prior to pick up - 10% of Total Rental (minimum $250)
(c) If cancelled 31 days or less prior to pick up or no show – 100% of Total Rental
(d) There is no refund for late pick up or early return of vehicle
If however, travel is adversely affected by COVID related restrictions, all cancellation fees noted in clause 34 above are voided resulting in issuance of a store credit which can be used over a 24 month period. To be eligible for a store credit however, evidence is required confirming a cancellation is COVID affected and approved (in writing) by Luxury Caravan Hire management within 14 days of scheduled travel. Failure to comply to any of the above terms will result in clause 34(c) being executed. An issued credit is non-transferrable and cannot also be used with any other promotional offer.
In the event however of a last minute lockdown which prohibits collection of your hire van, a 24 month travel credit will be issued. Please note that if travel is re-booked and cancelled again (for any reason), any available store credit will be voided.
Should you need to cancel your existing booking, please do so at your earliest convenience by emailing us your booking details and a staff member will be in contact via return email to action your request.
Best Regards
The Team at Luxury Caravan Hire
Clause 34 - CANCELLATIONS
Cancellation fees apply as follows:
(a) If cancelled 91+ days prior to pick up - No Fee
(b) If cancelled 90 to 32 days prior to pick up - 10% of Total Rental (minimum $250)
(c) If cancelled 31 days or less prior to pick up or no show – 100% of Total Rental
(d) There is no refund for late pick up or early return of vehicle
If however, travel is adversely affected by COVID related restrictions, all cancellation fees noted in clause 34 above are voided resulting in issuance of a store credit which can be used over a 24 month period. To be eligible for a store credit however, evidence is required confirming a cancellation is COVID affected and approved (in writing) by Luxury Caravan Hire management within 14 days of scheduled travel. Failure to comply to any of the above terms will result in clause 34(c) being executed. An issued credit is non-transferrable and cannot also be used with any other promotional offer.
In the event however of a last minute lockdown which prohibits collection of your hire van, a 24 month travel credit will be issued. Please note that if travel is re-booked and cancelled again (for any reason), any available store credit will be voided.
Should you need to cancel your existing booking, please do so at your earliest convenience by emailing us your booking details and a staff member will be in contact via return email to action your request.
Best Regards
The Team at Luxury Caravan Hire
Confused by Queensland's coronavirus border rules with New South Wales? Here's what you need to know
21/12/20
Queensland's rush to stop coronavirus spreading from New South Wales has created a whole new set of rules for locals and visitors to get their heads around.
There are different rules for residents and non-residents, and they depend on where you've come from and when you were in a designated NSW hotspot.
Here's what you need to know.
Where are the NSW hotspots?
It's a long list. Queensland has designated 35 local government areas (LGAs) in NSW as coronavirus hotspots and you need to know if you've been in one.
Check the list here. It covers everything from Greater Sydney to the Blue Mountains in the west, south to Wollongong and to the Central Coast in the north.
Anyone who attempts to travel to Queensland must apply for a Queensland border declaration pass. You can apply for one here.
Should I be in quarantine?
It all depends on where you have been and when you have crossed the Queensland border — or when you plan to cross it.
If you're travelling to Queensland after 1:00am on Tuesday, prepare to spend Christmas and New Year's Eve — 14 days, in fact — in hotel quarantine at your own expense.
That will cost travellers $2,800 or $3,700 for two adults sharing. The cost rises to $4,620 for a family of four.
For those who crossed the border before the deadline, the rules are different.
I visited the northern beaches … now what?
If you arrived in Queensland after 1:00am on Saturday, you should already be in hotel quarantine.
Before the Saturday deadline, new arrivals only needed to get a test and quarantine at home for 14 days from the day they left the Northern Beaches.
For people who have visited Greater Sydney, the rules are different.
Anyone who arrived in Queensland from Greater Sydney before 1:00am on Monday should have already been tested.
Remember that once you get a test you need to stay at home, or in some accommodation, until you receive a negative result.
As of 1:00am on Monday, the rules changed again.
Non-Queensland residents who visited hotspots were being sent to hotel quarantine for 14 days at their own expense.
Queenslanders returning home are OK to quarantine at home, or in other accommodation, for 14 days since they last left a hotspot.
For example, if you were at Sydney's Narrabeen Beach on December 13, you'd need to self-isolate at home until December 27 — two weeks after you visited the hotspot.
But those rules only apply if you arrive back before 1:00am on Tuesday.
What happens from 1:00am on Tuesday?
The borders are shutting to anyone from a hotspot in New South Wales.
From 1:00am, the state will close to any visitor who has been in a COVID-19 hotspot in NSW in the past 14 days or "since the hotspot was declared … whichever is shorter".
The barricades are going up on major roads at the Queensland-New South Wales border crossing.
On Monday, Premier Annastacia Palaszczuk said too many people were breaking the rules.
"Unfortunately people are doing the wrong thing and we can't risk it," she said.
"People will start to see barricades going up again this afternoon, and by 6:00am tomorrow it'll be back to the strong border measures that we have seen in Queensland that have kept Queenslanders safe."
At the crossing, police will be checking border passes and giving quarantine orders, or turning people around.
Authorities have warned motorists to have their declaration passes ready and expect delays.
What about travellers from other parts of NSW?
Visitors from the rest of NSW, outside the 35 LGAs which have been designated as hotspots, can still enter Queensland.
However, they must apply for a Queensland Border Declaration Pass before attempting the journey.
How about travellers from other states?
For now, Queensland's borders to other states remain fully open ahead of the busy festive season.
Health Minister Yvette D'Ath said while there were no plans to impose restrictions, state authorities were closely monitoring developments.
"There are no local transmitted cases in any other jurisdiction in Australia," Ms D'Ath said.
"So Queensland is open to every other state and territory and is, in fact, open and good to go for everyone outside Greater Sydney and the northern beaches."
Interstate travellers whose journeys to Queensland see them transit through Sydney Airport should check with their travel providers about any possible restrictions.
When could things change again?
Ms D'Ath said New South Wales would need to record 28 days of no unlinked transmission before travellers would be welcomed back into Queensland.
"We will not be reopening back to the northern beaches or Greater Sydney before January 8," Ms D'Ath said.
"For the tourist operators and those who are relying on people coming from those areas, we do want to give you some certainty in saying, 'Do not expect any change before January 8.'"
"We will re-evaluate at that time based on what is happening in New South Wales."
The Queensland Government said it was constantly reviewing its coronavirus strategy, including border restrictions, with the crisis now at a "critical" stage, according to Ms Palaszczuk.
She said no decisions were being made lightly, given their impact on family reunions over the festive period as well as struggling Queensland businesses.
The lack of Sydney visitors will hit tourism operators hard, especially on the Gold Coast, Sunshine Coast and Far North Queensland.
"Hopefully, in the months to come, we'll be able to welcome [Sydney residents] back to our wonderful Sunshine State, but now is not the time," Ms Palaszczuk said.
Queensland's rush to stop coronavirus spreading from New South Wales has created a whole new set of rules for locals and visitors to get their heads around.
There are different rules for residents and non-residents, and they depend on where you've come from and when you were in a designated NSW hotspot.
Here's what you need to know.
Where are the NSW hotspots?
It's a long list. Queensland has designated 35 local government areas (LGAs) in NSW as coronavirus hotspots and you need to know if you've been in one.
Check the list here. It covers everything from Greater Sydney to the Blue Mountains in the west, south to Wollongong and to the Central Coast in the north.
Anyone who attempts to travel to Queensland must apply for a Queensland border declaration pass. You can apply for one here.
Should I be in quarantine?
It all depends on where you have been and when you have crossed the Queensland border — or when you plan to cross it.
If you're travelling to Queensland after 1:00am on Tuesday, prepare to spend Christmas and New Year's Eve — 14 days, in fact — in hotel quarantine at your own expense.
That will cost travellers $2,800 or $3,700 for two adults sharing. The cost rises to $4,620 for a family of four.
For those who crossed the border before the deadline, the rules are different.
I visited the northern beaches … now what?
If you arrived in Queensland after 1:00am on Saturday, you should already be in hotel quarantine.
Before the Saturday deadline, new arrivals only needed to get a test and quarantine at home for 14 days from the day they left the Northern Beaches.
For people who have visited Greater Sydney, the rules are different.
Anyone who arrived in Queensland from Greater Sydney before 1:00am on Monday should have already been tested.
Remember that once you get a test you need to stay at home, or in some accommodation, until you receive a negative result.
As of 1:00am on Monday, the rules changed again.
Non-Queensland residents who visited hotspots were being sent to hotel quarantine for 14 days at their own expense.
Queenslanders returning home are OK to quarantine at home, or in other accommodation, for 14 days since they last left a hotspot.
For example, if you were at Sydney's Narrabeen Beach on December 13, you'd need to self-isolate at home until December 27 — two weeks after you visited the hotspot.
But those rules only apply if you arrive back before 1:00am on Tuesday.
What happens from 1:00am on Tuesday?
The borders are shutting to anyone from a hotspot in New South Wales.
From 1:00am, the state will close to any visitor who has been in a COVID-19 hotspot in NSW in the past 14 days or "since the hotspot was declared … whichever is shorter".
The barricades are going up on major roads at the Queensland-New South Wales border crossing.
On Monday, Premier Annastacia Palaszczuk said too many people were breaking the rules.
"Unfortunately people are doing the wrong thing and we can't risk it," she said.
"People will start to see barricades going up again this afternoon, and by 6:00am tomorrow it'll be back to the strong border measures that we have seen in Queensland that have kept Queenslanders safe."
At the crossing, police will be checking border passes and giving quarantine orders, or turning people around.
Authorities have warned motorists to have their declaration passes ready and expect delays.
What about travellers from other parts of NSW?
Visitors from the rest of NSW, outside the 35 LGAs which have been designated as hotspots, can still enter Queensland.
However, they must apply for a Queensland Border Declaration Pass before attempting the journey.
How about travellers from other states?
For now, Queensland's borders to other states remain fully open ahead of the busy festive season.
Health Minister Yvette D'Ath said while there were no plans to impose restrictions, state authorities were closely monitoring developments.
"There are no local transmitted cases in any other jurisdiction in Australia," Ms D'Ath said.
"So Queensland is open to every other state and territory and is, in fact, open and good to go for everyone outside Greater Sydney and the northern beaches."
Interstate travellers whose journeys to Queensland see them transit through Sydney Airport should check with their travel providers about any possible restrictions.
When could things change again?
Ms D'Ath said New South Wales would need to record 28 days of no unlinked transmission before travellers would be welcomed back into Queensland.
"We will not be reopening back to the northern beaches or Greater Sydney before January 8," Ms D'Ath said.
"For the tourist operators and those who are relying on people coming from those areas, we do want to give you some certainty in saying, 'Do not expect any change before January 8.'"
"We will re-evaluate at that time based on what is happening in New South Wales."
The Queensland Government said it was constantly reviewing its coronavirus strategy, including border restrictions, with the crisis now at a "critical" stage, according to Ms Palaszczuk.
She said no decisions were being made lightly, given their impact on family reunions over the festive period as well as struggling Queensland businesses.
The lack of Sydney visitors will hit tourism operators hard, especially on the Gold Coast, Sunshine Coast and Far North Queensland.
"Hopefully, in the months to come, we'll be able to welcome [Sydney residents] back to our wonderful Sunshine State, but now is not the time," Ms Palaszczuk said.
COVID RELATED CANCELLATION UPDATE
01/11/20
Standard cancellation policy guidelines are as follows:
Clause 34 - CANCELLATIONS
Cancellation fees apply as follows:
(a) If cancelled 91+ days prior to pick up - No Fee
(b) If cancelled 90 to 32 days prior to pick up - 10% of Total Rental (minimum $250)
(c) If cancelled 31 days or less prior to pick up or no show – 100% of Total Rental
(d) There is no refund for late pick up or early return of vehicle
If however travel is adversely affected by COVID related restrictions, all cancellation fees noted in clause 34 above are voided resulting in issuance of a store credit which can be used over a 24 month period. To be eligible for a store credit however, evidence is required confirming a cancellation is COVID affected and approved (in writing) by Luxury Caravan Hire management within 14 days of scheduled travel. Failure to comply to any of the above terms will result in clause 34(c) being executed with 100% loss of any rental payment/s made in respect to your booking.
In the event of a last minute lockdown which prohibits collection of your hire van, a 24 month store credit will be issued.
Should you need to cancel your existing booking, please do so at your earliest convenience by emailing us your booking details and a staff member will be in contact via return email to action your request.
Best Regards
The Team at Luxury Caravan Hire
Standard cancellation policy guidelines are as follows:
Clause 34 - CANCELLATIONS
Cancellation fees apply as follows:
(a) If cancelled 91+ days prior to pick up - No Fee
(b) If cancelled 90 to 32 days prior to pick up - 10% of Total Rental (minimum $250)
(c) If cancelled 31 days or less prior to pick up or no show – 100% of Total Rental
(d) There is no refund for late pick up or early return of vehicle
If however travel is adversely affected by COVID related restrictions, all cancellation fees noted in clause 34 above are voided resulting in issuance of a store credit which can be used over a 24 month period. To be eligible for a store credit however, evidence is required confirming a cancellation is COVID affected and approved (in writing) by Luxury Caravan Hire management within 14 days of scheduled travel. Failure to comply to any of the above terms will result in clause 34(c) being executed with 100% loss of any rental payment/s made in respect to your booking.
In the event of a last minute lockdown which prohibits collection of your hire van, a 24 month store credit will be issued.
Should you need to cancel your existing booking, please do so at your earliest convenience by emailing us your booking details and a staff member will be in contact via return email to action your request.
Best Regards
The Team at Luxury Caravan Hire
06/08/20
If a hirer is planning to leave Queensland during their travels, it is their responsibility to be aware of legal requirements when re-entering back into our State. To review the very latest information regarding border control measures, please review our published post dated 05/08/20 below.
Any customers who are unable to cross the border into Qld due to government enforced travel restrictions to pick up their hire van will automatically be provided a travel credit valid for use anytime over a 24 month period. Any other cancellation requests however will be subject to Luxury Caravan Hire's standard cancellation policy (please refer Clause 34).
Should you need to cancel or change your existing booking, simply email us with your details and a staff member will be in contact to action your request.
Best Regards
The Team at Luxury Caravan Hire
If a hirer is planning to leave Queensland during their travels, it is their responsibility to be aware of legal requirements when re-entering back into our State. To review the very latest information regarding border control measures, please review our published post dated 05/08/20 below.
Any customers who are unable to cross the border into Qld due to government enforced travel restrictions to pick up their hire van will automatically be provided a travel credit valid for use anytime over a 24 month period. Any other cancellation requests however will be subject to Luxury Caravan Hire's standard cancellation policy (please refer Clause 34).
Should you need to cancel or change your existing booking, simply email us with your details and a staff member will be in contact to action your request.
Best Regards
The Team at Luxury Caravan Hire
Queensland border restriction UPDATE
05/08/20
The Queensland Government has announced further border control measures, including updated border pass requirements plus identification screening. The following links will provide clarity around what you need to know when entering into back into Qld.
The Queensland Government has announced further border control measures, including updated border pass requirements plus identification screening. The following links will provide clarity around what you need to know when entering into back into Qld.
- View the very latest updates published by the Qld Government
- From 10 July 2020 you will need to apply for a new Queensland Border Declaration Pass due to the new information required under Border restrictions Direction (No. 10).
- See the updated list of declared COVID-19 hotspots
- Read more about the border restrictions – requirements for entry, quarantine, exemptions and more, including frequently asked questions
- Access the official public health directions
Restrictions eased, border plan in place
30/06/20
Qld Premier Annastacia Palaszczuk today announced Stage 3 Easing of Restrictions including border changes.
The Roadmap provides sensible and gradual steps to a COVID recovery that will reconnect our communities and keeps our economy moving by supporting business, industry and Queensland jobs.
Explore the stages to learn more about how restrictions are easing. There is also important information about how business will keep COVID safe as restrictions are eased.
Qld Premier Annastacia Palaszczuk today announced Stage 3 Easing of Restrictions including border changes.
The Roadmap provides sensible and gradual steps to a COVID recovery that will reconnect our communities and keeps our economy moving by supporting business, industry and Queensland jobs.
Explore the stages to learn more about how restrictions are easing. There is also important information about how business will keep COVID safe as restrictions are eased.
| Download Stage 3 Roadmap |
Queensland, you're Good to Go
07/06/20
Tourism & Events Qld (TEQ) has launched its major new campaign to drive intrastate tourism. The Good to Go campaign, which aims to inspire Queenslanders to explore the very best of their own backyard, will target holiday visitors and those travelling overnight to reconnect with friends and relatives.
The Good to Go campaign will run across print, social, digital, radio, television and out-of-home advertising focusing on driving visitation during the June/July school holidays. TEQ has also partnered with several retail distribution partners to provide significant offers.
The campaign, while initially targeted at Queenslanders and intrastate travel, has been designed to extend interstate in future. Queenslanders will be encouraged to get outside again, immerse themselves in our natural wonders, and reconnect with those closest to them.
A core message of the campaign is built on the premise that Queensland's tourism industry is open, ready to welcome visitors and is following COVID Safe practices.
Tourism & Events Qld (TEQ) has launched its major new campaign to drive intrastate tourism. The Good to Go campaign, which aims to inspire Queenslanders to explore the very best of their own backyard, will target holiday visitors and those travelling overnight to reconnect with friends and relatives.
The Good to Go campaign will run across print, social, digital, radio, television and out-of-home advertising focusing on driving visitation during the June/July school holidays. TEQ has also partnered with several retail distribution partners to provide significant offers.
The campaign, while initially targeted at Queenslanders and intrastate travel, has been designed to extend interstate in future. Queenslanders will be encouraged to get outside again, immerse themselves in our natural wonders, and reconnect with those closest to them.
A core message of the campaign is built on the premise that Queensland's tourism industry is open, ready to welcome visitors and is following COVID Safe practices.
Roadmap to easing restrictions
08/05/20
The Premier Annastacia Palaszczuk today released Queensland’s Roadmap to Easing COVID-19 restrictions. The roadmap outlines a staged approach to giving Queenslanders more freedom to travel, participate in more activities and hold more gatherings.
The Roadmap provides sensible and gradual steps to a COVID recovery that will reconnect our communities and keeps our economy moving by supporting business, industry and Queensland jobs. Explore the stages to learn more about how restrictions are easing.
The Premier Annastacia Palaszczuk today released Queensland’s Roadmap to Easing COVID-19 restrictions. The roadmap outlines a staged approach to giving Queenslanders more freedom to travel, participate in more activities and hold more gatherings.
The Roadmap provides sensible and gradual steps to a COVID recovery that will reconnect our communities and keeps our economy moving by supporting business, industry and Queensland jobs. Explore the stages to learn more about how restrictions are easing.
| Stage 2 Qld Roadmap.pdf |
HAVE A BOOKING WITH US?
25/03/20
Luxury Caravan Hire's standard cancellation policy guidelines are as follows:
Clause 34 - CANCELLATIONS
Cancellation fees apply as follows:
(a) If cancelled 91+ days prior to pick up - No Fee
(b) If cancelled 90 to 32 days prior to pick up - 10% of Total Rental (minimum $250)
(c) If cancelled 31 days or less prior to pick up or no show – 100% of Total Rental
(d) There is no refund for late pick up or early return of vehicle
(e) Any applicable refund will be provisioned as a travel credit that can be used within 24 months of your cancellation request
Due to the new travel restrictions however, if a customer has a caravan booked over the next 3 months (valid until 25/06/20), all cancellation fees will be voided and each customer will be eligible to a travel credit which can be redeemed anytime over the next 24 months. Please note however that you must request a cancellation no less than 14 days of scheduled travel otherwise no travel credit will be available to you.
Should you need to cancel or change your existing booking, please email us with your details and a staff member will be in contact via return email to action your request.
When re-booking your new dates however, please be aware that we are only able to allocate a limited number of COVID-19 affected re-bookings per month. For example, if an Easter booking was adversely affected, this consequently does not mean a hirer will automatically obtain allocation of a van for next Easter. As such, please contact us to discuss options available to you when you are ready to re-book.
In the meantime, please keep safe during this most difficult & disruptive of times.
Best Regards
The Team at Luxury Caravan Hire
Luxury Caravan Hire's standard cancellation policy guidelines are as follows:
Clause 34 - CANCELLATIONS
Cancellation fees apply as follows:
(a) If cancelled 91+ days prior to pick up - No Fee
(b) If cancelled 90 to 32 days prior to pick up - 10% of Total Rental (minimum $250)
(c) If cancelled 31 days or less prior to pick up or no show – 100% of Total Rental
(d) There is no refund for late pick up or early return of vehicle
(e) Any applicable refund will be provisioned as a travel credit that can be used within 24 months of your cancellation request
Due to the new travel restrictions however, if a customer has a caravan booked over the next 3 months (valid until 25/06/20), all cancellation fees will be voided and each customer will be eligible to a travel credit which can be redeemed anytime over the next 24 months. Please note however that you must request a cancellation no less than 14 days of scheduled travel otherwise no travel credit will be available to you.
Should you need to cancel or change your existing booking, please email us with your details and a staff member will be in contact via return email to action your request.
When re-booking your new dates however, please be aware that we are only able to allocate a limited number of COVID-19 affected re-bookings per month. For example, if an Easter booking was adversely affected, this consequently does not mean a hirer will automatically obtain allocation of a van for next Easter. As such, please contact us to discuss options available to you when you are ready to re-book.
In the meantime, please keep safe during this most difficult & disruptive of times.
Best Regards
The Team at Luxury Caravan Hire
ESSENTIAL TRAVEL VS NON-ESSENTIAL TRAVEL
24/03/20
Following the recent government COVID-19 updates and in particular the advice surrounding non-essential travel, we wanted to make our customers aware of our current understanding regarding this.
Most caravan parks remain open to provide "essential" travel to those in need and provide a safe space for those who need access to holiday parks. To remain in these parks, your van needs to be fully self-contained with bathroom and cooking facilities as all communal park facilities have been closed.
So what is "essential" travel?
For all travellers who are needing to stay at a caravan park over the coming weeks and months, social-distancing and hygiene measures are mandated to ensure the safety of you and others.
If you have any further queries, please feel free to contact us or alternatively please contact your caravan park.
Best Regards
The Team at Luxury Caravan Hire
Following the recent government COVID-19 updates and in particular the advice surrounding non-essential travel, we wanted to make our customers aware of our current understanding regarding this.
Most caravan parks remain open to provide "essential" travel to those in need and provide a safe space for those who need access to holiday parks. To remain in these parks, your van needs to be fully self-contained with bathroom and cooking facilities as all communal park facilities have been closed.
So what is "essential" travel?
- necessary activities for work purposes,
- essential accommodation while stopping at one location during a current road trip,
- travel on compassionate grounds and
- travel required to return to your place of residence.
For all travellers who are needing to stay at a caravan park over the coming weeks and months, social-distancing and hygiene measures are mandated to ensure the safety of you and others.
If you have any further queries, please feel free to contact us or alternatively please contact your caravan park.
Best Regards
The Team at Luxury Caravan Hire
COVID-19 BEST PRACTICES
13/03/20
As the global pandemic COVID-19 continues to evolve, Luxury Caravan Hire would like to share some important information with you in relation to the steps we are taking to minimise the risk to our team, our customers, our contractors/suppliers and the broader community.
At this time our greatest priority is the health and well-being of the above people that interact with our business.
Luxury Caravan Hire is operating as usual and we are taking a number of steps across the entire business and all departments to ensure the minimisation of the spread of germs and bacteria in an effort to keep everyone safe and healthy.
Luxury Caravan Hire has created an internal COVID-19 Policy to guide our team through these steps and which include:
We are continually monitoring and acting on all advice given from State and Federal governments. We are also seeking advice from relevant industry bodies to ensure we have the most relevant up to date information given the fluid and rapidly changing landscape of this pandemic.
We would like to ensure our customers that we are open for business & as always, we are ready and willing to assist you in any way possible however as a result of the global pandemic, we have resorted to appointment only access to either view, pick up or return caravans Monday-Saturday. Consequently, please ensure you call us to schedule a suitable time slot, thank you.
Please feel free to contact us with any queries you may have and all the team at Luxury Caravan Hire would like to thank you for your ongoing support.
Kind Regards
The Team at Luxury Caravan Hire
As the global pandemic COVID-19 continues to evolve, Luxury Caravan Hire would like to share some important information with you in relation to the steps we are taking to minimise the risk to our team, our customers, our contractors/suppliers and the broader community.
At this time our greatest priority is the health and well-being of the above people that interact with our business.
Luxury Caravan Hire is operating as usual and we are taking a number of steps across the entire business and all departments to ensure the minimisation of the spread of germs and bacteria in an effort to keep everyone safe and healthy.
Luxury Caravan Hire has created an internal COVID-19 Policy to guide our team through these steps and which include:
- Where possible, only one person should be inside a caravan at any given time when cleaning or viewing;
- Providing additional bottles of Hand Sanitizer throughout the business;
- Avoiding all non-essential face to face meetings, including staff lunches and gatherings;
- Practicing an unprecedented level of workplace hygiene;
- Practicing social distancing as per the Federal government guidelines, including staying 1.5m apart and no handshaking as a greeting; and
- Any team member presenting with symptoms to seek medical advice and clearance before returning to work.
We are continually monitoring and acting on all advice given from State and Federal governments. We are also seeking advice from relevant industry bodies to ensure we have the most relevant up to date information given the fluid and rapidly changing landscape of this pandemic.
We would like to ensure our customers that we are open for business & as always, we are ready and willing to assist you in any way possible however as a result of the global pandemic, we have resorted to appointment only access to either view, pick up or return caravans Monday-Saturday. Consequently, please ensure you call us to schedule a suitable time slot, thank you.
Please feel free to contact us with any queries you may have and all the team at Luxury Caravan Hire would like to thank you for your ongoing support.
Kind Regards
The Team at Luxury Caravan Hire
|
|
|
