Q. What are my towbar requirements?
All vehicles towing must comply with industry towing capacity requirements and have a correctly rated tow bar fitted. The towing vehicle and tow-bar must both have a Towing Rating that exceeds the ATM Rating of the Caravan. The towing vehicle and tow-bar must both have a Maximum Ball-load Rating that exceeds the actual ball-loading of the Caravan at any time. It is the responsibility of the Hirer to always ensure that they do not ever exceed any of these Ratings when they have the Caravan partly or fully loaded.
Q. What do we need to bring?
All you need to bring is your bed linen (sheets, pillows, blankets), bathroom linen (bath towels), kitchen linen (tea towels), side mirrors to suit your vehicle (if required) and personal items. A list of all inclusions are available for your review by scrolling to the bottom of the rates page.
Q. Do we have to stay in a caravan park or can we camp on the side of the road?
The most common place to stay is in one of the thousands of caravan parks all around Australia or alternatively you can free-camp. Camping overnight in "wayside stops" or "rest areas" is also very common in regional and remote areas all across Australia (local restrictions may apply in some areas). When looking for a "rest area" to camp in, look for areas that already have a few other motorhomes or caravans (other campers will make you feel more secure).
Q. Do the vans come with Solar Panel Kits?
Yes most do however please check each model to be sure. If you are requiring solar panels, please ensure you select "Free Camping" option when making your booking.
Q. Can I take my pets away with me?
We personally love pets however due to health regulations no animals are permitted inside any caravans sorry.
Q. Do I have to clean the Caravan before I return it?
All hires incur a mandatory discounted $129 cleaning surcharge which provisions up to 3 hours of cleaning so simply unpack your personal belongs and we will do the rest for you. No hassles, No worries. Please note however that excess soiling fees over and above the included 3 hours will be charged at a rate of $80/hr.
Q. Do I have to fill the gas bottles before I return it?
We are now pleased to offer a gas bottle refill service which eliminates the requirement for any hirer to have to remove used bottles, take them to a retailer to have them filled and then re-installed into the caravan. Simply bring back your van and we'll do this for you. This service is now mandatory. For pricing please click here. We do not allow Swap'n'Go bottles to replace existing bottles supplied with the van. If a van is returned with a Swap'n'Go bottle, the hirer will be charged for a replacement bottle.
Q. What if I want to stay longer than I have booked?
Luxury Caravan Hire will do everything in it’s power to accommodate all requests however during certain periods, caravans are fully booked and would need to be returned on time. Failure to return a hire on time will result in fees being deducted from the bond.
Q. Do you hire Annexes?
We are pleased to advise that we can offer fully enclosed annexes on a range of our vans. For pricing please click here. To check which vans have annexes please contact us.
Q. Is there an age limit to hire a caravan?
Yes you need to be over 25 years of age and under 75 years of age for touring hire.
Q. Why is my fridge not cooling?
The main power source to run a caravan fridge is 240v and gas. To cool a fridge to its operating temperature for use it must be level in all directions. If the caravan is not level, the fridge will run but won't cool. Even when perfectly level the fridge will take 4+ hours to cool and is best run overnight to reach optimum operating temperature & performance. When beginning to cool a fridge please set the thermostat to 50% capacity and only after 4 hours, then turn it up higher to make it colder.
Q. Can you deliver and pick up the caravan for me?
Yes, we can deliver anywhere in Australia. For pricing please click here however please request formal pricing for longer distances.
Q. Why is there condensation build up on the air con unit?
Air contains moisture and this moisture tends to condense on cold surfaces. When air enters the Caravan, condensed moisture may appear on the ceiling, windows, metal parts, etc. The air conditioner removes this moisture from the air during normal operation. Keeping doors and windows closed when this air conditioner is in operation will minimise condensed moisture on cold surfaces.
Q. Can I use 240v appliances on solar power?
When free camping (no 240v power connected), no 240v appliance will operate when using either the onboard battery or via solar power as there are no inverters in any of the vans.
Q. How much deposit is required to secure my booking?
25% of the total hire charge or $200 deposit (whichever is greater) is required to secure your booking. No booking can be finalised until the deposit has been paid and processed. Balance of all hire charges are due 30 days prior to travel.
Q. How much is the Security Bond?
$1,000 processed onto a credit card on the day of pickup or 24 hours before delivery and refunded in approximately 15 business banking days of return of the caravan subject to adherence to the terms and conditions of the hire.
Q. Are there any hidden extras?
Published hire rates include all Administration Fees, GST, & Caravan Insurance charges. If paying by credit card (Visa, MasterCard or American Express) however, a 2% surcharge will apply. In the event of an incident where the damage is greater than the security bond amount processed, the insurance excess is $5,000 which can be reduced to $1,000 (Premium Cover) for an additional fee of only $30 per night.
Q. Should I take out travel insurance?
Travel insurance can protect you against the following things going wrong:
Q. What trailer plug do I need for my car?
Our caravan hire fleet all have 12 pin flat type plugs however conversion plugs to 7 pin flat and round (large & small) are available at no extra charge.
Q. What are the fridge operation options?
Caravan fridges operate in 3 different modes:
Q. Will the fridge work on 12 volt when towing a caravan?
Yes providing your towing vehicle is correctly wired. Due to manufacturing changes to wiring layouts, some of the vans in the fleet utilise auxiliary power to run the fridge during travel via a 12 pin plug. The newer 2023 Jayco vans however, have gone back to the previous standard using Anderson power to run the fridge when travelling. If your hire also requires an electronic brake controller (EBC), you will need to have your own EBC fitted to your vehicle or alternatively, hire a Bluetooth EBC otherwise your fridge won't operate during travel. We cannot be held responsible for a fridge not operating if your vehicle electrics are incorrectly wired so to be sure, please call us for further information & clarification around 12v fridge operation during travel.
Q. Do I need to fit electric brakes to my car before towing your caravans and campers?
No, Australian Road Laws state that any trailer with a greater mass than 750kg must have electric brakes. If your vehicle doesn't have electric brakes you can hire a portable electric brake unit for a small fee. If you own a Ford Ranger however, you may need to install your own brake controller as their computer electronics have resulted in compatibility issues with the brake voltage feeds. Best to come and see us to test your vehicle if you are requiring a retrofitted portable solution. If you already have your own brake unit fitted then our portable electric brake unit will not be required.
Q. Does my towing vehicle need to be insured?
Yes it is a requirement that your towing vehicle has a current Comprehensive Insurance Policy. Proof of such policy is required to hire our caravans.
Q. How can I find out which caravans my car can tow?
The towing capacity of your car will be listed on your tow bar, or on a sticker on the inside of your drivers side door or in your cars manual. Our website lists the minimum tow vehicle capacity and tow ball weight under the specifications section for each caravan. You can also call us anytime and we would be happy to help.
Q. How far ahead do I need to book?
To avoid disappointment we would recommend to book 6-9 months ahead for Christmas, Easter and bookings of 3 months or more, 6 months ahead for January, school holidays and bookings of 1-2 months, 3 months ahead for long weekends and we will have limited availability at all other times at short notice.
Q. What hours can I pick up and return the van?
Our trading hours are Monday-Friday 8:30am-5pm & Saturday 8:30am to 12:00pm. Please note that we are closed on Sundays and all gazetted Qld public holidays. No caravan pickups nor returns are unfortunately available outside of these times. Hire vans need to be returned by 11am. Failure to obtain an authorisation for a rental extension will result in a late fee of AU$200 per day in addition to the daily rental rate for each day until the caravan is returned. Pickup time of your caravan needs to be scheduled so please ensure this is coordinated at the time of booking. For further assistance please don't hesitate contacting us.
Q. Is there a limit to how many km’s I can travel?
No, the only limitation is your hire duration, you can take our caravans Australia wide however there are strict restrictions regarding staying on sealed roads. No vans are allowed on dirt, gravel, corrugated or rutted roads, 4WD tracks, beach or sand. Please note that all caravans are fitted with GPS trackers to ensure no vans are taken off sealed roads.
Q. Can I take a caravan off road?
All of our hire caravans are not to be driven on unsealed roads (being a road not sealed with a hard material such as tar, bitumen or concrete), dirt, gravel, corrugated or rutted roads or any 4WD tracks or on beaches or sand. All caravans are fitted with GPS trackers and the Customer is responsible for all damage if taken off sealed roads.
Q. Do you supply side mirrors?
The law states that you need to have mirrors in order to see behind the van. The trouble is that this is not a precise definition that specifies what distance behind the van you should be able to see and so there is a lot of confusion about how it applies.
Unfortunately due to large variation of vehicle types and customer preferences for one type of extended side mirror over another, hiring side mirrors has become very difficult to accommodate therefore each hirer is responsible in supplying mirrors. As such, a range of tow mirrors are available for purchase from most automotice retailers.
To view Qld's Towing Guide including legal responsibilities please click here. If you are travelling interstate, please check with the respective state or territory in relation to what is your responsibility.